Shipping Policy

Making sure you're happy with our products and service is our number one priority.
You can count on us to make sure your items reach you on time.

For made-to-order items, they will be dispatched as soon as they are ready. Please note that most of our products are made-to-order and production lead time is 1-2 weeks.

For items that are currently in stock, they will be shipped within 2-5 working days.

Shipping Rates

Free local pick-up by appointment. We will notify you when your order is ready for pickup.

For all orders under $600 CAD, we will calculate the shipping based on your location.

Free Express Shipping for orders over $600 CAD.

For further information or if you have any inquiries, please don't hesitate to contact us at hello@shop-casamaria.com

Taxes & Duties

All items will be shipped from Vancouver BC, Canada.

If you are located outside Canada, please be aware that the price of the product does not include taxes or duties. These fees must be paid upon receipt of the goods. For shipments to the US, most goods valued at $800 or less are exempt from duties.

Please contact us at hello@shop-casamaria.com for customized information regarding your shipping process.

If you find that your parcel has any signs of damage when it arrives, please contact us within 24 hours.

For made-to-order items, if you refuse to accept the parcel due to duties and taxes, it will be returned to us. We will issue a 50% refund of the order after deducting the shipping costs both ways and any other associated expenses. Please refer to the made-to-order policy page for more information.

For in-stock items, if you refuse to accept the parcel due to duties and taxes, it will be returned to us. We will issue a refund after deducting the shipping costs both ways and any other associated expenses.

We look forward to you receiving your new pieces!
They were handcrafted with care in our studio in East Vancouver.